Information about our onboard courier services

Welcome to Ultra Emissary OBC, your reliable UK-based onboard courier service. We understand you might have questions about how we operate, what we can transport, and how we ensure the safe delivery of your urgent shipments. This section provides key information and answers to some of the most common queries we receive, ensuring you have all the details you need to trust us with your important deliveries.

Frequently asked questions

At Ultra Emissary OBC, we pride ourselves on transparency and clear communication. Below, you will find answers to the most frequently asked questions about our onboard courier services, designed to provide you with peace of mind and all the information you need before you book with us. If you have any further questions, please do not hesitate to contact us directly.

What is an OBC service?

A hand carry service or onboard courier (OBC) shipment is a personalized, personally accompanied transportation of goods that is monitored by the courier at all times. It is an express, often door-to-door or airport-to-airport shipment, ensuring your urgent items receive dedicated attention from collection through to delivery.

Luggage will comprise waterproof document bags, or waterproofed, aluminium hard-shell cases.

What key information do customers need to know before using your service?

You can send deliveries of no more than 30kg (70lbs), or dimensions (h) 25 x (w) 40 x (L) 55 cm. Several items together must not exceed these dimensions or weight. All items must comply with the IATO/ICAO transport regulations. They must be packaged well with padding (bubble wrap etc) and, if appropriate, labelled correctly (Fragile/ Right side Up etc). Please ensure your items meet these specifications for a smooth delivery process.

 

If an item requires Power of Attorney, can I nominate the courier?

Yes. You will need the document stating this and have your own copy. A registered PoA may also wait for the courier at the destination airport to sign there ( common in the US), but this will require greater co-ordination. Please discuss these requirements with us when booking.

Can I track the transportation?

Yes, due to the personalized nature, you will receive real-time updates by email (and photos) after courier signs off each stage of the trip: 

- confirmation from office of safe delivery of funds/paperwork; photographic evidence sent to customer of flight booked

-confirmation of item picked up from address/airport

- arrival to airport  - clearing customs

-confirmation of any transfers

- arrival to destination - clearing customs

- handover /signatures at destination 

How quickly can you arrange a collection?
We aim to arrange collections as swiftly as possible, often within a few hours of your confirmed booking, depending on your location in the UK and the urgency of the shipment. Please contact us for immediate assistance.

Will I be notified if there are problems or delays?

Yes, straight away; and, if it's necessary, you may be contacted by phone. Civil issues and forces majeure are always out of our control, but we will endeavour to deliver to the destination with a Plan B. 

Are the couriers experienced travellers?

Yes! They have travelled the globe and can find their way around airports and transport grids. They will use all forms of transport but only if that is the quickest or only way to navigate; but whatever they decide, they will ensure constant communication throughout the journey of your package.

Need further assistance?

Our dedicated team is ready to answer any additional questions you may have about our onboard courier services. Contact Ultra Emissary OBC today to discuss your specific requirements and how we can best assist you with your urgent delivery needs.